Thank you for sharing your experience, Dawneen. We're truly sorry to hear that you've developed acne and skin discoloration since using our product. At Dr. Anna's, we prioritize the well-being and satisfaction of our customers, and your feedback is invaluable. Please know that we take such concerns very seriously and will promptly investigate this matter.
We understand how frustrating it is to experience unexpected side effects, especially when it comes to your skin. Our team is committed to providing safe and effective products, and your experience highlights an area where we need to improve.
Julva® is designed with natural ingredients like DHEA, vitamin E, coconut oil, emu oil, and shea butter, which are generally well-tolerated and safe for the delicate tissue of the vulva . While these ingredients are nourishing and rejuvenating, everyone's skin can react differently. Acne is not a common side effect of Julva®, but if you're experiencing any skin changes, it might be worth considering other factors like hormonal fluctuations or skincare products you're using. It's always a good idea to patch test any new product and consult with a healthcare provider if you have concerns.
Regarding your subscription cancellation request, we checked your account and the subscription has been cancelled with your initial request last 10/22/24.
We value your trust in our brand and appreciate you taking the time to share your candid feedback. It will help us enhance our offerings and better serve our valued customers like yourself. Please don't hesitate to reach out to us directly if you have any further concerns or require assistance.
Dr. Anna's Happiness Team
